Bangor Truck Equipment

Peter Marsh 10 months ago

Had truck side components installed on my new 2024 Chevy 2500. Provided them with factory wiring harness to avoid electrical issue (known issue on this model). Install went fine- except they didn’t “need” the harness. Well, first use I had the electrical issue. Turns out I needed the harness I provided. NOW HERE IS THE ISSUE; the harness is not the fault of Bangor truck. However, when I called to clarify the issue they were more than happy to sell me the adapter to fit the adapter the GM dealer was now installing- even though I already paid them to install all plow side components on my truck, after a very circularly conversation that this only happens on a few trucks (with known service bulletins and a OEM fix). So now I’m left guessing; was this confusion and offer to sell me another adapter a lack of integrity? Or a lack of proper training?

Lisa Kettell 10 months ago

Nice people and helpful. I did have to wait a while the first time but I think it was lunchtime lol

Dan Deslandes Edited a year ago

Highly recommend staying away! Horrible customer service. Picked out a magnum rack with a strobe light for my truck. Was told the strobe light would be set aside with my rack. Fast forward three weeks it's appointment day. Drop my truck off at 7am . I was there until 530pm waiting for my truck to be done. They sold my strobe light and just threw whatever they had laying around. Not only that but I got hit with $625 just in labor cost!!!! Place is a rip off. Stay away!!!!! Shop around use Truck works! In response to you.. yes you did provide a light only because you guys sold the one I picked out, out from under me. I offered to pay for it on the day I was in ordering the magnum rack and I was told no need it would be set aside. Also busy time of year is no excuse for poor customer service. You're right I did slam the door. You forgot to mention your worker throwing my keys on the counter.

Joe Neely 2 years ago

I bought my first plow here and they have been so good helping me learn the ropes. Charlie was extraordinarily knowledgeable (and patient with me) when I brought it back this summer for repairs. A+++

Mike Allen 3 years ago

How is this for service- Stopped in at 8am on a Friday no less and asked about the possibility of having my new service truck tailgate lineX coated, I said I was in no hurry would just drop it off. Not a problem they said should have it ready the first of next week. They even sent out a guy to help me take it off. 10:18 same day got the call tailgate ready. Now that is service! Thanks!